Michelle Jagroop, Chief People Officer, previously the Vice President of Human Resources and Training at PB. Michelle has been with Paris Baguette for close to 8 years and brings 25 plus years of Human Resources experience from multiple retail brands including Bowlero, Macy’s, Liz Claiborne and Phillips Van Heusen.
She has led multiple facets of HR such as leadership development, performance and talent management, organizational strategy and design, and training and development strategies.
As AI, kiosks, and delivery apps take over more of the guest interaction, the brands winning loyalty are the ones proving human connection isn't inefficiency; it's the differentiator. This panel makes the case for hospitality that stays personal: empathetic leadership, real guest relationships, and staff empowered to actually connect instead of just executing a script, backed by the data on why "human" is still the smartest business decision on the menu.
