With more than 20 years in the restaurant industry, I’ve moved from frontline execution to strategic operations and leadership development. Today, I lead Learning and Operations Services at Bonchon, a global Korean fried chicken brand. My focus is simple: make operational excellence actually possible for the people doing the work.
I bring a learning and development mindset to every operational challenge. I drive performance through trust, structure, and clear support. From field coaching models and guest feedback loops to scalable training for a modern deskless workforce, I help turn big strategies into field-level wins.
At Bonchon, I set the strategic vision for learning, oversee our Franchise Business Consultants, and partner cross-functionally to build practical, people-first tools that support profitability. Recently, I’ve been focused on upskilling myself in operational leadership and treating my own development with the same intention I apply to developing others.
Before Bonchon, I held leadership roles at Cotton Patch Cafe, Corky’s BBQ, and Firebird Restaurant Group.
A panel on the training, operations, and development strategies that turn great employees into great leaders—because the best operators in this industry aren't just running restaurants; they're building the next generation of people who will.
